Terms and Conditions
This is a legally binding contract between the property owner, Sapphire Seas Apartment/Flat 3 and the holidaymaker.
The property owner is also referred to as “we” and “us”
The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as “you”.
The property referred to being Sapphire Seas, Apartment/Flat 3, Carlill House
Terms of bookings (made via our website)
Upon booking the Apartment/Flat a deposit of 25% of the rental fee is payable to secure your booking. The booking becomes confirmed once the funds have been cleared through the banking system. Until the booking is confirmed, it can be cancelled at any time without prior notice.
The balance of the rental charge, is payable not less than 6 weeks prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday. Please be sure to note due dates of these payments though reminders are routinely issued.
Bookings made less than 6 weeks prior to arrival date must be paid in full at the time of booking.
Cancellation by the holidaymaker
Should you need to cancel or change your dates you can do so by email.
More than 6 weeks before your arrival.
Your full deposit and any balance already paid is refundable less a £50 admin fee.
4-6 weeks before your arrival.
We will refund 50% of the full amount unless the property is re-let at the same price, in which case a full refund is payable less a £50 admin fee.
2-4 weeks before your arrival.
We will refund 25% of the full amount unless the property is re-let at the same price, in which case a full refund is payable less a £50 admin fee.
Less than 2 weeks before your arrival we are unable to provide a refund unless the property is re-let at the same price, in which case a full refund is payable, less a £50 admin charge.
Cancellation by the property owner
The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available beyond our control, notification will be given of the cancellation as soon as possible. We will promptly refund all payments made for your holiday . The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.
Number of guests
The number of people entitled to stay at the property must not exceed the maximum number clearly listed in the property description. Maximum of up to four people adults and children. Only those people named on the booking form (to include all guest names and ages of any children) are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund.
Sub letting or assignation of the property is prohibited.
Bookings cannot be accepted from persons under the age of eighteen.
This property will not accept hen, stag or similar parties and unaccompanied teenagers.
All children staying at the property must be accompanied by their parents or legal guardians at all times. Do not leave children unattended.
There is a travel cot and highchair available upon request, baby bedding and linen are not provided.
We strongly recommend that you have adequate travel insurance covering travel arrangements (adverse weather and your inability to reach the property), ill health or bereavement and covering health care if travelling from abroad. Please make sure your insurance includes and covers any cancellations or amendments due to covid.
In these booking conditions “Force Majeure” means any circumstances beyond our reasonable control which we could not foresee or avoid. Such events may include an Act of God, Fire, Flood, War or Threat of War, Acts of Terrorism, Riot, Civil Strife, Industrial Dispute, Natural or Nuclear Disaster, Medical Pandemics or similar events. If by any reason due to Force Majeure the property is not available at the commencement of the time booked by you or the property is unsuitable for letting at the time, we shall not be in breach of contract but shall refund in full to you all fees and any deposits paid. We can not accept liability or pay any compensation for any other claim for loss or damage by you or as a result of Force Majeure.
Problems and complaints
Every effort has been made to ensure that your stay with us is enjoyable and memorable. However from time to time we recognise that things may go wrong. In these circumstances please make sure any problems or complaints which you may have is known to us/our representatives immediately giving us the opportunity to correct the situation as soon as is reasonably possible. Any complaints raised after the holiday has ended will not be entertained.
Damages and breakages
Please make every effort to keep the property, furniture, fittings and fixtures in the same good clean state and condition as on arrival.
Please do not move furniture from one room to another.
Please notify us of any damage, loss or broken items or matters that may require general maintenance immediately. The property owner retains the right to make additional charge for damage and breakages although any minor breakages and reasonable wear and tear will not be charged for. We would be grateful if you could report them promptly, especially before check-out so they can be replaced before the next guests arrival.
The property will be inspected at the end of the holiday and you may be charged for any loss or damage.
Please do not use or occupy the property in anyway what so ever other than as a private holiday residence for maximum of four persons.
Please do not assign sublet charge or part with or share possession of occupancy of the property or any part thereof.
Limitation of liability
We cannot accept liability for any injury, loss or damage, consequential or otherwise suffered by you or any other member of your party, unless there was wilful default by us or our employees, or unless personal injury or death was caused by our negligence.
We want you to enjoy yourselves and relax but please be respectful of other holidaymakers and neighbours. In the interest of other holidaymakers please ensure there are no unreasonable amounts of noise within the Apartment/Flat and communal areas between the hours of 11pm and 8am.
We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the the persons named the booking (or their guests) may impair the enjoyment, comfort or health of others.
A wheelchair lift is available at the rear of the building. Some areas of the accommodation may not be suitable to facilitate the use of a wheelchair, please get in touch for more details of the property if required.
One parking space is available for Apartment/Flat 3 at the rear of the building, access to the parking space is off Crescent Avenue under an arched entrance with a 10’3 height restriction on a single lane road. Please park your vehicle in the designated parking space. Holidaymakers accept that they park their vehicles at their own risk.
The charging of electrical vehicles from the domestic supply is not permitted from the Apartment/Flat or anywhere else in the building.
Any use of EV leads or extension leads to outside areas can cause high risk of damage to electrical mains of property.
Please familiarise yourself with local charging stations prior to arrival.
Sorry no pets allowed in the Apartment/Flat.
Smoking and vaping is strictly prohibited within Apartment/Flat and building. A charge will be made for a deep clean if evidence of smoking and vaping found.
Arriving and leaving
The Apartment/Flat will be available from 4pm on the start of your holiday, please vacate the Apartment/Flat by 10am on the day you leave. This allows us to get the Apartment/Flat changed over and cleaned ready for the next holidaymakers.
Windows and doors
Please lock the Apartment/Flat and close windows whenever you go out. We cannot be held responsible for any accidents, break-ins, or theft during your stay.
There is a digital keypad access to enter both the front and rear of the building, the key safe is located in the communal area of the main building on the key safe wall. Codes for both the digital keypad and safe will be sent out near to your arrival. You will receive one set of keys for the Apartment/Flat. There is a £25 charge for replacement keys if lost or not returned.
Please make sure the Apartment/Flat is left in a clean and tidy condition and any dirty pots are put in the dishwasher and its left running before you leave.
Please take out your bathroom and kitchen rubbish to the communal refuse store at the rear of the property, the recycling/household waste does not need to be separated as this is done by the collection company.
Risk assessments relating to fire safety etc can be found in the welcome pack in the Apartment/Flat, we encourage you to familiarise yourself with these for your own safety. This includes details of a fire blanket, fire extinguisher and first aid kit that are provided in the Apartment/Flat.
The use of candles is not permitted in the Apartment/Flat or building.
We provide great care to make sure the property stay true to the description, however overtime alterations are made and some things may change. The holidaymaker accepts that no refunds are available for such discrepancies.
The property owner reserves the right to enter the property, at a reasonable time, if an emergency occurs or remedial repair work is required.
Internet connection is available at no extra cost, it must not be used for unlawful purpose.
We reserve the right to make reasonable amendments or additions to the terms and conditions without notice.
We expect all guests to enjoy the facilities and treat the property with the same respect that they would their own home.
Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of booking without a refund.